In my last post RTC - Random Crash I talked about Role Tailored Client random crash on whole system, which could not be explained with any, lets just say, logical explanation. It crashed on all network stations except on Server and with SUPER user.
After cooperation with Microsoft and other consultants, we still didn't find root cause of this problem. Even after applying all newest hotfixes and installing latest build of NAV 2009 everything still crashed.
After a while, whole network crashed. We managed to trace root problem and it led to blade server UTP port. Problem was with UTP cabel which, somehow, got unplugged from port and disrupted ERP data flow. After checking cables and plugging in the cable, as it should have been plugged in, RTC stopped crashing and users were able to work properly.
There is one immediate question: Did classic client work all this time? Answer is: Yes.
As NAV 2009 RTC client requires more bandwidth than classic client, users managed to continue their everday work in classic client.
This goes to show that it isn't always problem with software.
After cooperation with Microsoft and other consultants, we still didn't find root cause of this problem. Even after applying all newest hotfixes and installing latest build of NAV 2009 everything still crashed.
After a while, whole network crashed. We managed to trace root problem and it led to blade server UTP port. Problem was with UTP cabel which, somehow, got unplugged from port and disrupted ERP data flow. After checking cables and plugging in the cable, as it should have been plugged in, RTC stopped crashing and users were able to work properly.
There is one immediate question: Did classic client work all this time? Answer is: Yes.
As NAV 2009 RTC client requires more bandwidth than classic client, users managed to continue their everday work in classic client.
This goes to show that it isn't always problem with software.
No comments:
Post a Comment