Thursday, May 3, 2012

RTC Client Random Crash #1


There is something strange going on with new R2 RTC client.

For no reason what so ever, client started crashing on all end-user workstations. What happend? Is it firewall? Is it anti-virus? Is it trojan? We still don't know. Windows event viewer returned values through it's log which we can't interpret as much as we would like to. Can you maybe make something of this:


And is immediately followed by this error:


Possible Workaround , but still…

This error appears on every workstation except super user , and on server. We already tried to set permissions on file system, tried to redefine user roles, but no success. While searching Internet I found that other partners also had this issue. Some workaround can be achieved through compiling User Personalization table. That's right, compiling system table right on the users production server. After compiling this table you will (most likely or 100%) crush Microsoft.Dynamics.Nav.Server.exe. After that you just need to start Dynamics NAV Service and users wil be able to start their RTC clienst.
We are currently in close cooperation with Microsoft trying to resolve this issue with RTC client.
I honestly hope that my next post will be with topic like „SOLVED!“

1 comment:

  1. Issue solved!
    Detailed resolution description is in this post: http://fichoo.blogspot.com/2012/07/rtc-client-random-crash-solved.html

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